FAQ & TERMS

*2/21: Due to the high volume of orders we are receiving, there may be a delay in processing time.
Please look at Instagram @catchmydrift.jp for any further updates.*

IN-STOCK:

Please allow 2-10 business days for orders to process. This does not include weekends or federal holidays.

Domestic orders: Delivery times can take 7-10 business days on a usual basis. More than a week does happen on very rare occasions. 

For international orders: Delivery times can take 14-30 business days for them to be delivered.


PRE-ORDER:

Shipping time is the same as above, however since these products are made to order please expect around 3-5 weeks for stickers, 5-8 weeks for apparel, 5-7 weeks for anything else plus processing time for the products to be manufactured. Delays with print shop and manufacturers do happen sometimes so please check @catchmydrift.jp Instagram for more updates. We do not make our products in-house.

CUSTOMS:


We are not responsible for any other fees such as duties, taxes, and custom fees. This includes VAT (Value Added Tax) for European Union orders. Any such fees is the responsibility of the buyers. Please check with your post office to see if this applies to you before ordering. If you refuse a package due to not paying these fees when applicable, you will be expected to pay for shipping again once the rejected package is back in my hands. There are no refunds so please make sure to pay any fees.

TERMS & CONDITIONS:

All sales are final. Please make sure you look over your order(s) before finalizing it. 
It is very important that you ensure your name and address is correct so that your order gets to the right address. 

Returns:

All sales are final. You may not cancel or change the items of your order once they have been finalized and confirmed. 

In cases where you receive a defective product upon delivery, a replacement will be sent, otherwise a refund will be sent once the item is returned (case-by-case basis). If the product arrives defective due to the shipment being mishandled and the order includes insurance, we will open a case with the shipping company then sort it from there. Air under the transfer tape is normal and can be flattened and pressed out. It will not affect the vinyl sticker in any way. Wet stickers are the same way. However, if any issues persist when applying please email me. We do require pictures of the damage, so please DO NOT discard the item(s) unless instructed to do so.

Incorrect or incomplete address:

Sometime these orders will come back to me, if they do you must repay the shipping cost. In the circumstances where they do not return to us, we will not be able to replace your order. It is very important to double or triple check your address. Most designs will restock since they aren’t limited runs. Please understand that we are a small business, so we are unable replace orders with incorrect or incomplete addresses.

We are not responsible for addresses with gate or door codes. Your postal carrier is unable to see any notes you include with your order (ie. gate code is 1234). Please communicate directly with your USPS postal carrier regarding gate or door codes that are needed in order to get access your location.

Order notes (the box that appears before checkout) should not include any important information regarding your order. However, feel free to send us cute notes. 😉 Please email me if you need to discuss about your order.

Contact: 

Contact Days:

Monday-Friday

Please allow 3-4 business days for a response. This does not include weekend or holidays.

Please use the contact form if you have any concerns about your order or our products. Please understand that we are a very small team so I will try to answer as soon as possible! 

*All art is commissioned and paid to the respective artists*
Please do not steal or modify our artwork!